All purchases made from Black Friday until 5 January (inclusive) will have the right of return until 5 February. The process is the usual one, through our returns portal.
To prevent damage during transport, each item must be inside its original box. Then, the product must be inside its box or wrapping for transport (just as it reached you) and that is where the label must go for the return, never on the product itself or on its original wrapping.
Returns
If you are not satisfied with any of the products you have purchased, you can return it to us and obtain a refund of its price.
You have 30 days from when you received your purchase to make the return. To prevent damage during transport, each item must be inside its original box and this, inside its box or wrapping for transport.
Go to the link below with the order reference number and the email address you used to place it. In two clicks you can request that they come to collect your order. Once the product reaches us and we check that everything is correct, the refund will be issued.
Flick Hockey SL
C/ del Periodista Grané 71, Local
08226 Terrassa (Barcelona), España
(+34) 93 788 48 62
Do not put tape or stickers directly on the box or packaging: wrap the item first.
How do I make a return?
- Go to the «Make a return» link to arrange the collection. The item must keep its original packaging, just as you received it, with its labels.
- Close the transport packaging well so that the product does not get damaged.
- Hand the parcel to the carrier.
- You can receive the refund immediately for a cost of 1€, or within the following 24-72 hours. You can also request a gift card for a new purchase.
- The following will not be refunded: used items or those not returned in the same condition in which they were delivered. Nor the shipping cost of the order.
- If you want a new item, you can place a new order with the correct size or colour at www.flickhockey.com, regardless of the status of the return.
- If you need advice, write to us at terrassa@flickhockey.com or call (+34) 93 788 48 62.
If you receive an incorrect item, please contact us at info@flickhockey.com or on (+34) 93 788 48 62.
How do I know that my return has been received?
You will be able to track the parcel through your customer portal.
Is there a cost for a return?
Returns from Spain (mainland and Balearic Islands) are free. For the rest of the countries, see the table. All deliveries take place within 5 working days.
| Country | Cost |
|---|---|
| Portugal | 12,00 € |
| Germany | 13,00 € |
| Italy | 13,00 € |
| United Kingdom | 14,00 € |
| Belgium | 15,00 € |
| Denmark | 15,00 € |
| Finland | 15,00 € |
| Netherlands | 15,00 € |
| Ireland | 18,00 € |
| Sweden | 18,00 € |
| Greece | 29,00 € |
| Andorra | 42,00 € |
| Rest of countries | Write to us at info@flickhockey.com |
What do I do if I have received a wrong item?
If you receive a wrong item, you have 30 days to make the return. Go to our returns portal and you will complete it quickly and easily.
What do I do if I have received a defective item?
All the products offered are guaranteed. If you detect a manufacturing or operating defect, write to us at info@flickhockey.com attaching your order number, the email, the reason and photographs. The waiting time will depend on the handling of each brand's technical service, and the decision to exchange or repair rests exclusively with the supplier.
If you want to process the product warranty, visit the Warranties section, where you will find more information.
For any other query, contact us at info@flickhockey.com, on (+34) 93 788 48 62 or via WhatsApp on (+34) 602 22 41 87. Regarding the buyer's rights, you can consult our legal notice.
Product reservations
We reserve the right to ask for a minimum deposit of 25% of the total amount when reserving specific products.
The deposit will be forfeited if the customer does not collect their products in store within 7 calendar days.
The price of the product will be the one in force on the date of the reservation. Under no circumstances are discounts applied for sales or subsequent promotions. Thank you for your trust.
