INFORMATION
During peak sales periods (Black Friday, Christmas or Sales), delivery times may be affected by the volume of parcels handled by the courier companies, which may exceed the usual shipping times. For this reason, on the dates mentioned we recommend placing orders with as much lead time as possible.
ATTENTION
The delivery time is counted from the moment the order leaves our warehouse. Orders must always be placed before 12:00 (AM). If the order is placed after this time, no order will begin to be counted or processed until the following day. Any order placed on a Saturday, Sunday or public holiday will begin to be processed on the morning of the next business day.
If an order is shipped and, after several delivery attempts by the courier company, the parcel cannot be delivered and is returned to our facilities for reasons beyond our responsibility (such as the recipient's absence, an incorrect address or the impossibility of delivery), the customer will have to bear the full shipping cost corresponding to their zone in order to arrange a new shipment.
What is the shipping cost?
Shipping costs are calculated automatically based on the destination, weight and volume of the items included in your order.
To find out the exact shipping cost, simply add the products you want to your shopping cart. The shipping amount will be updated automatically in the cart summary before you confirm the order.
This way you can check the total order price before making the payment, with no obligation.
In some cases, depending on the order amount, active promotions or special conditions, the shipping cost may be free. This information will be shown automatically during the checkout process.
Orders are shipped from our store in Terrassa (Barcelona), Spain.
SHIPPING INFORMATION
Shipments within the European Union are not subject to customs duties or taxes.
For shipments outside the European Union, the destination country may apply customs duties and taxes not included in the purchase price. The customs authorities of the destination country will notify the recipient once the parcel arrives.
The shipping and delivery times indicated are approximate and depend on the delivery address. The order processing time is not included.
How do I track my order?
Once your order has left our warehouse, you will receive a shipping confirmation email indicating that your parcel is on its way to your home or pickup point.
In this email you will find a tracking link that will allow you to track your parcel and check the shipment status at any time.
How can I download my invoice?
You can download your invoice directly from your customer account in your order history.
Important: Invoices are only generated after the order has been shipped. If you have just placed your order, wait to receive the shipping confirmation; the invoice will be available to download shortly afterwards.
If you cannot download the invoice, you can contact us at info@flickhockey.com.
What happens if my order is returned because it could not be delivered?
If the courier is unable to deliver your parcel after several attempts, it will be returned to our store. The most common reasons include: incorrect or incomplete address, not collecting the parcel within the timeframe set by the carrier, or refusal of the delivery by the recipient.
Once we receive the returned parcel, we will review the case and contact you to inform you of the next steps.
Important (Orders outside the EU): If a parcel is returned because the recipient refused to pay taxes or customs duties, the product will be refunded minus the original shipping costs and any return costs.
